5bet Casino - Il ritiro del giocatore viene parzialmente confiscato.

The casino offers a €13 deposit promotion, which includes 200 spins on the "Snop Dog" slot. After winning and playing a few hands of blackjack, I withdrew, given the no rules on wagering. After making the withdrawal, two days later the bonus was declined and deducted, leaving me with €6.13 out of the €53 I was withdrawing.

Il casinò ha come promozione a fronte di un deposito di 13€ 200 spins su slot "snop dog" dopo aver vinto e fatto qualche mano al blackjack ho prelevato visto nessuna regola su wager. Dopo aver fatto il prelievo, dopo 2 giorni mi viene declinato e sottratto il bonus, lasciandomi con 6.13€ al fronte dei 53€ che stavo prelevando.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Was your player's account verified?
• Did the casino not return your deposit in full to your balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, yes, I still have access to my account, it's verified, and the casino only refunded me €6.13, which is all I have left from my initial €13 deposit.

Salve, si ho ancora accesso all'account, l'account è verificato e il casinò mi ha restituito solo 6.13€ che sono i soldi che mi sono rimasti dal mio deposito iniziale di 13€.

Hello nyqotz,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear nyqotz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello nyqotz,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to extend an invitation to 5bet Casino to participate in this discussion.

Dear 5bet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused.

You can send the information and evidence to me at [email protected] for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.