AMPM Casino - Le vincite del giocatore sono state confiscate.

Hello,

I purchased a bonus and successfully fulfilled the wagering requirements. After fulfilling the requirements, I wanted to withdraw my winnings. Unfortunately, the casino canceled my withdrawal, stating that I had wagered more than €4 or €5. I contacted email support (the support representative told me I could find my game history there), but I haven't received an email, let alone the game history itself. The winnings from the bonus (€104) will be credited back to me.

Unfortunately, the casino has not responded at all and my inquiry has gone unanswered.

I've been a player at the casino for a while, but after they redesigned the site, I had to completely re-register (which worked after 10 attempts) and verify my account, which was hardly possible because I kept getting kicked out.

Although I've already been there once.

Hallo,

Ich habe eine. Bonus gekauft und erfolgreich umgesetzt. Nachdem ich den Bonus umgesetzt habe, wollte ich auszahlen. Leider wurde meine Auszahlung storniert vom Casino. Mit der Begründung, ich habe hoher als 4 oder 5 Euro gespielt. Ich habe den Email Support angeschrieben ( der Support Mitarbeiter hat mir geschrieben, daß ich dort den spielverlauf bekomme) aber keine Mail bekommen, geschweige denn, den spielverlauf. Der Ertrag aus dem Bonus ( 104 Euro) würde mir wieder gutgeschrieben.

Leider hat sich das Casino überhaupt nicht mehr geäußert und auf meine Anfrage wurde nicht reagiert.

Ich bin länger Spieler in dem Casino, aber nachdem die die Seite neu gemacht haben, musste ich mich wieder komplett neu anmelden ( was nach 10 mal geklappt hat) und Verifizieren was aber kaum möglich war, weil ich immer rausgeschmissen wurde.

Obwohl ich es schon einmal war.

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Dear montanamel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

The maximum bet available with an active bonus is 3 USD/EUR/AUD, 12 PLN, 300 INR, 15 BRL, in case of violation of this rule, the active bonus and all winnings will be canceled. Buying a bonus and free spins in the slot is also a bet.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Hello Attila,

I sent you everything I have by email.

I hope that's enough for you.

Unfortunately, I cannot send a game history because the casino is not responding to me.

Greetings [Redacted]

Hallo Attila,

Ich habe dir alles was ich habe per Mail geschickt.

Ich hoffe das reicht dir aus.

Eine Spielhistorie kann ich leider nicht schicken, da mir das Casino nicht antwortet.

Grüße [Redacted]

Dear montanamel,

Thank you for your response. Could you please advise whether you are aware of placing bets that exceed the maximum limit outlined in the bonus rules?

Additionally, if you could please share the email in which you requested the game history, along with the casino's reply, it would be greatly appreciated.

Thank you for your cooperation.

Hello,

Yes, I am aware of the maximum stake that can be played.

This is displayed when you click on the bonus.

I contacted the casino on January 19, 2026, but received no reply. To this day.

Hallo,

Ja es ist mir bekannt, wie hoch man den maximalen Einsatz spielen kann.

Das wird angezeigt, wenn man den Bonus anklickt.

Ich habe das Casino am 19.1.26 angeschrieben, aber keine Antwort erhalten. Bis heute

Hello,

I'll send you the photos. Maybe that will help you.

Hallo,

Ich schicke Ihnen noch die Fotos. Vielleicht hilft Ihnen das weiter.

Dear montanamel,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello montanamel,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite AMPM Casino to join the conversation.

Dear AMPM Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected] for an independent review.

Thank you in advance

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Does that mean if the casino doesn't respond, the case is closed?

And I won't get my money back?

Hallo,

Das heißt, wenn das Casino nicht antwortet, ist der Fall geschlossen?

Und ich bekomme mein Geld nicht mehr zurück?