Bananzia Casino - Il ritiro del giocatore è stato posticipato.

They reject withdrawal requests saying the account has not been identified, they cut off my live support and do not respond to emails when I ask them exactly what the documents should be, also there is no licensing body on their page

Απορρίπτουν τα αιτήματα ανάληψης λέγοντας ότι δεν έχει ταυτοποιηθεί ο λογαριασμός,μου έκοψαν τη ζωντανή υποστήριξη και δεν απαντούν στα email όταν τους ρωτάω πως ακριβώς πρέπει να είναι τα έγγραφα,επίσης στη σελίδα τους δεν υπάρχει ο φορέας αδειοδότησης

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Toni.koukots73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Do you have access to your account
• Do I understand correctly that you are currently undergoing account verification? Please post a screenshot of your account's verification page.
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean