Batery Casino CA - I limiti di prelievo dei giocatori sono stati ridotti.

I’ve had such a hard time withdrawing from this casino. I deposited a small amount to play with and I ended up getting lucky and winning about 200x my initial deposit. The bet organizer then went and changed my withdraw limits down to 1000 dollars every 24 hours. It’s going to take me a while to withdraw all my money. It’s unfair and crooked in my opinion to do this with no explanation on why they dropped my limits down so much. Most likely because they want me to keep playing so I can lose that money back that I won.

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Dear Bigbill,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawals?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hey Kristina.

so I have made successful withdrawals yes every 24 hours they only let me withdraw 1000 dollars.

I don’t have any pending withdrawals

My verification has been successful

There were no bonuses activated.

it’s all my real money and they put a minimum withdrawal limit as soon as I won.

Also I have 258,000 in my account not 1119,000. So if they keep to minimum withdrawal it will take me 3/4 of a year to withdraw all my money

Thank you for your reply, Bigbill. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hey Kristina I’ve emailed all the appropriate info to you.

So this just happend now. Not letting me withdraw at all.

Also my balance has drastically increased as you can see in the previous comment. So hopefully we can get things rolling so I can start to withdraw again.

Hey Kristina. Hope your vacation is going well. I just want to keep you updated on what the casino is asking for I’ll send a screen shot. They want another verification which I have sent them. I know these kinds of things take time and the casino has to verify more info maybe because of such a big win.

best regards. Hope to be talking to you soon.

Hello Bigbill,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Bigbill,

I apologize for the late response. Has there been any news since your last message, please?