Batery Casino CA - I limiti di prelievo dei giocatori sono stati ridotti.

I’ve had such a hard time withdrawing from this casino. I deposited a small amount to play with and I ended up getting lucky and winning about 200x my initial deposit. The bet organizer then went and changed my withdraw limits down to 1000 dollars every 24 hours. It’s going to take me a while to withdraw all my money. It’s unfair and crooked in my opinion to do this with no explanation on why they dropped my limits down so much. Most likely because they want me to keep playing so I can lose that money back that I won.

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Dear Bigbill,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawals?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hey Kristina.

so I have made successful withdrawals yes every 24 hours they only let me withdraw 1000 dollars.

I don’t have any pending withdrawals

My verification has been successful

There were no bonuses activated.

it’s all my real money and they put a minimum withdrawal limit as soon as I won.

Thank you for your reply, Bigbill. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hey Kristina I’ve emailed all the appropriate info to you.

Also my balance has drastically increased as you can see in the previous comment. So hopefully we can get things rolling so I can start to withdraw again.

Hey Kristina. Hope your vacation is going well. I just want to keep you updated on what the casino is asking for I’ll send a screen shot. They want another verification which I have sent them. I know these kinds of things take time and the casino has to verify more info maybe because of such a big win.

best regards. Hope to be talking to you soon.

Hello Bigbill,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Bigbill,

I apologize for the late response. Has there been any news since your last message, please?

Hey Kristina

no worries at all. No new news except they now just say they are reviewing my account.

Hey Kristina

no worries at all. The only thing they have said to me now is that your account is under review. They will provide you a response asap. But it’s been about 2 weeks now and haven’t heard anything.

This is my latest ask from (

just want to keep you updated on what I’ve recently sent batery.

Dear Batery Support Team,

Thank you for the update, but your message ("Your account is currently undergoing a review...") is the same generic reply l received before and still gives no specific reason, required documents list, or timeline.

My account was locked immediately after my 1,000,000 CAD win (from only a 4,000

CAD Interac deposit), despite multiple successful Interac withdrawals prior to the wIn.

I have now filed a formal complaint with AskGamblers and maintain an open case on Casino.guru. Please reply in writing within 24 hours with:

The exact reason for the review.

A complete list of any required documents and exact deadlines.

A firm maximum processing time (maximum 7 days).

Reference my previous successful Interac withdrawals. Any further generic responses or delays will be immediately reported to AskGamblers, Casino.guru, and the official Curaçao ADR.

Thank you for your urgent attention.

Dear Bigbill,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Bigbill,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Batery Casino CA representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account is blocked and he cannot withdraw any money?

Thank you in advance for providing the information.

Hello Martina

just a quick update. I haven’t heard anything from Batery casino for a while. I have an open complaint on askgamblers as well and Batery casino hasn’t responded back in the given timeframe on that platform. So they marked it unresolved. I’m now getting worried because I have a very large balance and would like to start getting payed. Have you been in contact with anyone from Batery casino ?

thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Batery casino

I just want to say thank you for the update since this is the only real update I’ve gotten so far. Also thank you for letting me know this is being treated with high priority!

I’ll be patiently waiting for your response and hopefully we can get my account back up and operational.

Dear Batery Casino CA Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.