BookySpinz Casino - L'account del giocatore è inaccessibile.

nothing works in the casino. I deposited 50€. All the games give errors and you can't play them. There is no support. I sent 3 emails and got no reply because supposedly the casino email doesn't even exist.

nada funciona no casino. Depositei 50€. Todos os jogos dão erro e não dão para jogar. Não tem suporte. Enviei 3 e-mails e não obtive resposta porque supostamente o e-mail do casino nem existe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino before, or was this your first deposit?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to check whether the issue with accessing the games persists?
• Am I correct in understanding that you have not been able to use your €50 deposit at all?
• Have you received any messages indicating that the casino’s customer support email address does not exist?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

It was my first deposit.

Yes, I've tried clearing my cache and another browser and the problem persists.

Yes, I deposited and couldn't use the balance, no slot works. Not even in the live casino.

Yes, I have already sent 3 emails and received an email back stating that the recipient does not exist.

Foi o primeiro depósito.

Sim já tentei limpar cache e outro navegador e o problema persiste.

Sim depositei e não consegui usar o saldo, nenhuma slot funciona. Nem no casino ao vivo.

Sim já enviei 3 e-mails e recebi email de volta a informar que o destinatário não existe.

Please send screenshots or a video of the errors you encounter when trying to open the games to [email protected].

Additionally, kindly forward the emails you attempted to send to the casino, along with any error messages you received.

Thank you for your patience and cooperation.

Sent by e-mail

Enviado por e-mail

Dear PauloSilva

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you PauloSilva for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BookySpinz Casino for their help in resolving this complaint. We would like to know what the issue is with the player's account and what we can do to help resolve this.

Thank you!