Booms.bet Casino - Il giocatore richiede la chiusura dell'account.

The casino is 100% rigged.

Each round of the game takes off

I prayed a hundred times that the platform would ban my game account for life without any possibility of me ever being allowed to play here again.

no reaction from the platform

Perhaps GuruCasino can help me further

das casino ist 100% manipoliert

jede spielrunde hebt ab

ich habe 100 mal gebete das dass platform mein spielkonto für lebenlang sperren ohne die möglichkeit das ich wieder hier jegendwann spielen darf

kein reaktion von das platform

vieleit gurucasino kann mir weiter helfen

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Dear elvissweet,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear elvissweet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru