Codere Casino IT - Il rimborso del giocatore è stato ritardato.

So I was playing scopa premio matto, when I won €12.50 in a tournament I played €10 at another table and I got an error message that I should report to the staff, I reported everything and they kept asking me for my username and email, telling me that they would be refunded, I did the same thing with a euro later and yesterday with €10 I still haven't seen the refund of my money and the live chat always tells me the same things

Allora stavo giocando a scopa premio matto, quando ho vinto ad un torneo 12,50 € ho giocato 10 euro ad un’altro tavolo e mi usciva scritto errore da comunicare allo staff, ho comunicato il tutto e mi chiedevano sempre user e email, dicendomi che mi sarebbero stati restituiti, ho fatto la stessa cosa con un euro dopo e ieri con 10 € ancora non ho visto il rimborso dei miei soldi e là chat live mi dice sempre le stesse cose

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Codere Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you played on 3 different tables and all 3 resulted in errors?
• Could you please clarify the situation and support your complaint with screenshots?
• Could you please specify the dates of the incidents?
• Since you filed the complaint, were any bets either refunded or game rounds concluded?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.