Crown Play Casino - L'account del giocatore è stato chiuso e riaperto.

On February 12th, after my request, my account was closed. However, yesterday I received an email and was able to log in to the account normally. I demand compensation, as I know that something like this is illegal.

Στις12 φεβρουαριου μετα απο αιτημα μου ο λογαριασμος μου εκλεισε παραταυτα χτες ελαβα e mail και μπορεσα να συνδεθω κανονικα στον λογαριασμο απαιτω την αποζημιωση νου καθ ς γνωριζω οτι κατι τετοι ειναι παρανομο

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Dear vasosou6712,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses and the subsequent emails regarding the reopening of your account? You can send them to me at [email protected]

Thank you in advance for your cooperation.

Best regards,

Tomas