Dragonia Casino - L'account del giocatore è stato chiuso.

Hi, I wanted to open a complaint against Dragonia because they blocked my account and didn't give me an explanation or one that reflects their policies.

Salve, volevo aprire un reclamo contro Dragonia perché mi hanno bloccato l’account e non mi hanno dato una spiegazione o che ne rispecchi le loro normative

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dragonia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What does the amount of €500 represent in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent you an email with everything inside

Ti ho inviato un e-mail con tutto all’interno

On September 3rd I sent you an email with everything inside

Il 3 settembre ti ho mandato un e-mail con tutto all’interno

Thanks for your reply.

• Could you please share with me your communication with the casino after you contacted them to resolve the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

The answers are always the same. Bassbet and Spinbara also responded like this, but after checking they resolved the issue. Can you contact them and get clear answers? Thanks in advance. See you soon.

le risposte sono sempre le solito anche Bassbet e Spinbara rispondevano così ma dopo una verifica hanno risolto il caso . Potete contattarli voi e farmi dare delle risposte chiare? Grazie in anticipo a presto

Dear Nannict,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]) This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Nannict,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dragonia Casino representative to join this conversation.

Dear Dragonia Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear Mirka,

We have received the details and are currently reviewing the player's account with the relevant team. We will provide a full update and any necessary clarification shortly.

Kind regards,

Dragonia Casino Team

Dear Mirka,

Thank you for your patience.

Please be advised that we have sent an email containing the necessary clarification and documentation regarding this case.

We kindly ask you to review it at your earliest convenience.

Kind regards,

Dragonia Casino Team

Dear Dragonia Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Mirka,

We noticed your update on the forum thread stating that you are waiting for our update. Please note that we have already submitted all evidence and relevant screenshots via email.

We kindly ask you to check your inbox so you can review the provided documentation.

Kind regards,

Dragonia Casino Team

Dear Dragonia Casino,

I sent you an email with request for supporting evidence. Please check your inbox and provide it at your convenience.

Thank you.