Eclipspins Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

Hello.

I have made 3 in totall requests from 16 August and 17th of August for a totally of 1000 euros.

The casino gives 1 to 3 business days.

When the daulys where ready to overdue, they started a round activity check that will take 3 to 14 days.

It is a stalling action i think as I did not did anything.

Please help me get my money now please I need them also.

I will attach some of the back and forth emails for better understanding.

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Dear Koompias,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No no.

I have already did the kyc.

I have already waited for the 1 to 3 bussines days. I did all that. But at the end of the 3 days, the started the round check.

And they stall my withdrawal

Dear Koompias,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening.

Since the guys didn't find anything strange, they completed 2 of them for me and put me on schedule for the rest on September 1st.

Guys, this casino is very bad.

Καλησπερα σας.

Οι τύποι εφόσον δε βρήκαν τιποτα παράξενο, μου ολοκληρωσαν τις 2 απο αυτές και με έβαλαν για πλάνο, για τα υπόλοιπα στις 1 Σεπτέμβρη.

Παιδιά το casino αυτο ειναι πολυ κακό.

Thank you for the update.

In your last message, you mentioned that you received two out of three of your withdrawals. Could you please give an update on the remaining withdrawal?

Also, to review the casino's withdrawal processing time, please post a screenshot of your withdrawal history page.

Dear Koompias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru