Eldoah Casino - L'account del giocatore è stato chiuso e i fondi sono stati confiscati.

I registered with El Dorado Casino today, made a deposit, and tried to receive the deposit bonus, but was suddenly rejected and blocked.

When I inquired, I received a message accusing me of fraud.

It also said that the money I deposited would not be returned, so I don't understand what that means at all.

I couldn't even play and they just took my money.

I would like at least the amount I deposited to be returned, so please help me out.

本日エルドアカジノを登録し、入金して入金ボーナスを受けとろうとした所いきなり弾かれてブロックされました。

問い合わせると不正行為などと書かれた文章が来ました。

入金したお金も返さないと書かれていたので全く意味がわかりません。

プレイもできずお金だけ取られました。

せめて入金額だけでも返ってきて欲しいのでどうかご協力お願い致します。

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Dear gmpwtj698,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you kindly let us know if you engaged in gameplay prior to losing access to your account?
2. Did you lose access immediately after making a deposit? If so, was the deposit made using a payment method registered in your name?
3. Have you previously held any accounts with this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Did you play before you lost access to your account?

No

Did you lose access immediately after making a deposit? If so, was the deposit made with a payment method registered in your name?

Immediately after payment.

This is not the payment method I registered

Have you had an account with this casino before?

No

アカウントへのアクセスを失う前にプレイを行ったことはありますか?

ないです

入金直後にアクセス権を失いましたか?もしそうなら、入金はあなたの名義で登録された支払い方法で行われましたか?

入金直後です。

名義登録した支払い方法ではないです

このカジノに以前に口座を持ったことはありますか?

ないです

Dear gmpwtj698,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.