Fan-Sport Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Hi, I tried to withdraw my money, but there's no available method on their website. All the methods they offer are out of date and don't work. I asked for an explanation, and they told me to wait for their email. I understand that it's been a short time and theoretically there could be a problem, but it doesn't seem very serious to me that everything works for deposits and nothing for withdrawals. I'd like to know if you can contact them because it seems like a scam to me. Thanks.

Account number on their website: 138504***** . In the screenshot you can see all the withdrawal methods NOT working, while the same ones for deposits work perfectly.

Salve, ho provato a prelevare i miei soldi , ma non c'è all'interno del loro sito un metodo disponibile, tutti i metodi che hanno sono out e non funzionano, Ho chiesto spiegazioni , mi hanno detto di aspettare loro mail.Capisco che è passato poco tempo e teoricamente potrebbe succedere un problema, ma non mi pare molto serio che per i depositi funzioni tutto e per prelievi non funziona niente da loro. Vorrei sapere se potete contattarli perchè mi sembra una truffa. Grazie

numero conto nel loro sito: 138504***** . Nello screenshot si vedono tutti i metodi di prelievo NON funzionanti, mentre gli stessi per i depositi funzionano perfettamente.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thanks for your reply, but maybe I didn't explain myself well. The problem is that you can't make the withdrawal request, so the problem isn't waiting for the timing, but making the request. THERE IS NO WAY TO MAKE A REQUEST FOR WITHDRAWAL. WHILE THE WITHDRAWAL METHODS DON'T WORK, THE SAME METHODS WORK EXCELLENTLY FOR DEPOSITING. Thanks and let me know if everything is clear.

grazie per la tua risposta, ma forse non mi sono spiegato bene, il problema è che non si riesce a farla la richiesta di prelievo , quindi il problema non è aspettare la tempistica , ma fare la richiesta. NON C'E' MODO DI FARE LA RICHIESTA PER PRELEVARE , MENTRE I METODI DI PRELIEVO NON FUNZIONANO, GLI STESSI FUNZIONANO BENISSIMO PER DEPOSITARE. Grazie e fammi sapere se è tutto chiaro.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika