FreeSpinsBingo Casino - L'account del giocatore è stato chiuso e i fondi sono stati confiscati.

My account was closed on this casino site without me being able to withdraw even a single dollar of my balance of about $7,100.

Verification took place for up to 15 days, during which time we waited.

When I accessed the site today, I found that I could not access the site, so I contacted them.

"Your account has been closed, and all the funds are frozen due to violating our terms and conditions. The decision is final and can't be changed."

The response was as follows.

Even though I have repeatedly asked where in the terms of use they are violating, they have not given me any specific reason and I don't know what else to do.

It's a very large amount and I'm not happy with it, so could you please contact them or tell me how to inquire about the GCB license?

このカジノサイトで$7,100ほどの残高を1ドルも引き出せずにアカウント閉鎖をされました。

最大15日間の検証行為が行われ、その期間中の間待っておりました。

本日サイトにアクセスしたところサイトへアクセス出来ないことを確認し、彼らに問い合わせをしたところ

「Your account has been closed, and all the funds are frozen due to violating our terms and conditions. The decision is final and can't be changed.」

このような返答でした。

利用規約の何処に違反をしているのかを繰り返し尋ねても、具体的な理由を言われずにいてこれ以上の対応がわかりません。

とても大きな金額でもあり納得できませんので、こちらから彼らに連絡を取っていただくか、GCBというライセンスへの問い合わせの仕方を教えていただけませんか?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you successfully completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear yamaryo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru