GarrisonBet Casino - Il ritiro del giocatore è ritardato.

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Dear Wolfie1968,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are there any documents in your account that are currently pending verification?
• Could you please explain what kind of document you sent to the casino for verification of your address?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They requested:

Copy of my bank statement

Copy of front and back of card used with certain information covered up

Government or Gas/Electric supply letter with address clearly shown - have provided energy supply bill but they have queried how the address is laid out. I do not have an alternate but the address on my bank statement is as they requested. Please note that they are both the same address just one as the town area and county on it and one doesnt.

I have provided the front and back of my driving licence

Finally a selfie with my ID showing clearly at the side of my face.

Dear Wolfie1968,

Thank you for your reply. Could you please forward all relevant evidence along with your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Hello Attila, i have sent you a series of emails and copied you in on my latest correspondence with Garrisonbet.

Dear Wolfie1968,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Wolfie1968,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Thank you for update

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Hadi

They have actually started paying me, though they are only allowing me to withdraw £500 at a time and it takes 3 days between withdrawal requests. Site states that I am allowed to have 3 pending withdrawal requests at any one time, but it wont let me have more than 1. At least the money is coming if only slowly

Dear Wolfie1968,

Thank you for the update. Please keep us informed.