Golisimo Casino - La richiesta di chiusura dell'account del giocatore viene ignorata.

Hi, unfortunately I suffer from gambling addiction and have been trying to delete my account at this casino since May. I keep getting the same response: Please confirm that any balance on the website will be forfeited if you have your account closed.

I always confirm that I agree, but nothing happens after that. Unfortunately, I've had several moments of weakness since then where I logged in, played again, and lost.

The casino won't let me block my account, and that means I keep playing and losing.

I always receive this email at the end, but after I confirm again that the account should be blocked, I receive no reply.

"Hello A,

Thank you for contacting our VIP Golisimo customer service.

Before we proceed with closing your account, we wanted to check if you would prefer to take a break. We can temporarily suspend our communication with you for:

2 weeks

4 weeks

6 weeks

8 weeks

During this time, you will not receive any messages, notifications, or communications from us—we are giving you the space you need. Once the break ends, we will contact you to see how you would like to proceed, or we can continue the shutdown if necessary.

Please let us know your decision whether you prefer a break or to proceed with the closure.

I want this account finally closed; if possible, I want my losses since May back.

Sincerely, A.

Hi, leider leide ich an Spielsucht und versuche seit Mai mein Konto bei diesem Casino zu löschen. Ich bekomme immer die Antwort: Bitte bestätigen sie das jegliches Guthaben auf der Website verfällt wenn sie ihr Konto sperren lassen.

Ich bestätige auch immer dass ich damit einverstanden bin, aber danach gehts nicht weiter. Leider hatte ich seitdem mehrere Momente der Schwäche in denen ich mich eingeloggt habe und wieder gespielt und verloren habe.

Das Casino lässt mich nicht das Konto sperren und das führt dazu dass ich immer wieder spiele und verliere.

ich bekomme immer am Ende diese Email aber nachdem ich nochmal bestätige, dass das Konto gesperrt werden soll bekomme ich keine Antwort.

„Hallo A,

Vielen Dank, dass Sie sich an unseren VIP Golisimo Kundendienst gewendet haben.

Bevor wir mit der Schließung Ihres Kontos fortfahren, wollten wir prüfen, ob Sie stattdessen lieber eine Pause einlegen möchten.Wir können unsere Kommunikation mit Ihnen vorübergehend unterbrechen für:

2 Wochen

4 Wochen

6 Wochen

8 Wochen

Während dieser Zeit erhalten Sie keine Nachrichten, Benachrichtigungen oder Mitteilungen von uns — wir geben Ihnen den Platz, den Sie benötigen. Sobald die Pause endet, werden wir uns mit Ihnen in Verbindung setzen, um zu sehen, wie Sie vorgehen möchten, oder wir können die Schließung bei Bedarf fortsetzen.

Bitte melden Sie sich bei uns mit Ihrer Entscheidung, ob Sie eine Pause bevorzugen oder mit der Schließung fortfahren möchten."

Ich möchte dass dieses Konto endlich geschlossen wird, falls möglich will ich meine Verluste seit Mai zurück.

Mit freundlichen Grüßen A.

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Dear DaddyFool,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

For questions or problems related to gambling, you need to contact one of the organizations listed below."

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email [email protected]?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Unfortunately, the email address is... [email protected] not reachable or their inbox is full.

Leider ist die E-Mail-Adresse [email protected] nicht erreichbar beziehungsweise ist ihre Inbox voll.

Dear DaddyFool,

Thank you for letting me know.

Could you please try sending the self-exclusion request and the relevant communication with the casino to [email protected] again?

Please let me know once you have resent it.

Thank you very much in advance for your cooperation.

Karla M.