GreatWin Casino - La richiesta di chiusura dell'account del giocatore viene ignorata.

I sent numerous emails (the first of many on July 10, 2026) requesting the closure of my gaming account. I never received a response to my emails, despite multiple reports to the operators via chat.

Ho inviato numerose e-mail (la prima delle tante il 10 luglio 2026) dove chiedevo la chiusura del mio conto gioco. Non ho mai rivevuto risposta alle mie e-mail, nonostante anche le molteplici segnalazioni in chat agli operatori.

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Dear EDBERG1919,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please specify the reason for closing your account? Have you mentioned gambling problems or gambling-related harm as your reason in any of your requests? If so, kindly send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika