Hustles Casino - L'account del giocatore è stato chiuso e l'accesso è stato perso.

Hello, I have registered an account and made a deposit of 150 euros using the cryptocurrency usdt. After that I received a bonus and fulfilled all the conditions. I participated in casino and sports games and made a withdrawal of 390 euros. The casino requested verification of my account, and I sent them all the requested documents. After that, they asked for my debit card and bank statement, but I didn't make a deposit from the card. I provided them with these documents. I received no response and lost access to my account.

Dear Schin60,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Have any of your identity documents been approved and verified during KYC?
• Can you explain in more detail how you lost access to your account?
• Have you tried reaching out to the casino's support team for updates on your account status?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

I sent all the requested documents. After that, they asked for my bank statement and card, claiming that I had not made a deposit from the card. I sent them the bank statement in good faith. I did not receive any response, and a few hours later my account was blocked. Yesterday I received a reply that I had not been verified and that was it.

Did you also send the casino proof that the crypto address you used for depositing money belongs to you?

Am I correct in understanding that you made only one deposit into this casino?

Dear Schin60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru