infinito.bet Casino - L'account del giocatore è stato chiuso.

The casino blocked my account, no longer allowing me access and preventing me from withdrawing my winnings. When they blocked me, I contacted support, but it took a long time to get a response. When they finally answered, they refused to give me any information, only a message telling me to contact them by email. When I contacted them by email, they only told me that my account had been closed for violating the rules. I asked them which rules and for proof of the alleged infraction, which doesn't exist because my account was properly verified. I deposited from my own account; the first withdrawal I made was 1,000 Mexican pesos. While waiting for that withdrawal, I won 19,000 Mexican pesos. I tried to withdraw, and that's when my account was suddenly closed and I lost access.

El casino me bloqueó me cuenta ya no me permite el acceso y no me dejó retirar las ganancias nunca llegaron a mi cuenta cuando me bloquearon me comunicaba a soporte batalle mucho para que me contestaran y cuando lo hicieron se negaban a darme información solo un mensaje que me comunicará por correo,cuando me comunique por correo solo me dijeron que mi cuenta avía sido serrada por incumplir las normas les pregunté que cuáles y que me dieran las pruebas de la infracción que según ellos cometí,el cual no existe tal infracción porque mi cuenta fue verificada correctamente deposite de mi propia cuenta el primer retiro que hice fue de mil pesos mexicanos mientras esperaba tal retiro gane 19,000 pesos mexicanos quise retirar y ahí fue cuando de pronto se serró mi cuenta y ya no me permitió el acceso.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with infinito.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas