JackBom Casino - I fondi del giocatore sono stati confiscati.

Another scam casino. After submitting a withdrawal request, all funds were stolen from my account.

Очередное мошенническое казино. После оформления заявки на вывод денег, все деньги были украдены с аккаунта.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackBom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The account was opened on August 10th and after submitting a withdrawal request on August 15th, the entire balance was lost.

Played live casino roulette and sports betting.

I didn't use the bonus.

After money was stolen from my account, the casino blocked me from chat and is not responding by email.

Аккаунт был открыт 10 августа и после оформления заявки на вывод 15 августа весь баланс пропал.

Играл в лайв казино рулетка и ставки на спорт.

Бонус не использовал.

Казино после воровства денег с аккаунта заблокировало в чате и по почте не отвечает.

Thanks for the explanation.

Kindly provide any evidence of the incident, your attempts to contact support, or similar information so that we may confront the casino.

Looking forward to your reply.

After submitting a withdrawal request, it was cancelled and the entire balance disappeared from the account.

После оформления заявки на вывод он был отменен и баланс весь пропал с аккаунта.

Complaint update: The remaining deposit was wagered, and the casino paid out a new winning of $123. The $308 that disappeared from the account remains unpaid.

Дополнение по жалобе. Оставшийся депозит был прокручен и казино выплатило новый выигрыш в размере 123 долларов. 308 долларов. которые исчезли с аккаунта до сих пор не выплачены.

Thanks for the update.

Kindly share any other evidence regarding the incident, such as your communication with the casino on the topic.

Screenshots of canceled payouts are insufficient to support your complaint.

If you don't have the relevant communication, we recommend contacting the casino again.

We apologize for the inconvenience.

The casino confirmed the theft of money.

Казино подтвердило воровство денег.

Dear victory1945,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear victory1945,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from JackBom Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear JackBom Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.