Jamslots Casino - Il prelievo del giocatore è ritardato a causa di un problema di saldo.

I reached the bonus and continued playing normally. Today I wanted to withdraw €600, but it says I have no balance? I earned over €600 and also earned the bonus, so what's the problem? Please help, thank you.

Habe da den bonus erreicht habe auch weiter gespielt normal heute wollte ich auszahlen lassen 600 und da steht das ich kein Guthaben hätte? Habe doch ubber 600 erspielt bonus habe ich auch erspielt also wo liegt das problem?? Bitte um hilfe danke

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Dear Baby82,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with Jamslots Casino. Please allow me to ask you a few questions so I can better understand the situation.

Has the bonus wagering been completed?

Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.