JB Casino - Un giocatore segnala di essere stato truffato dal casinò.

I was their new customer.

They scammed me twice in my first day.

First scam ; i did deposit in jb account twice through ETH.

First deposit went through And I was able to place bets with First deposit

Then I deposited a second deposit , their system generared same wallet number to send funds, I copied and pasted in my wallet to send funds but my funds were never in jb account. I opened several cases but they put excuses like funds send to wrong wallet which is a lie. If funds were sent to wrong wallet, how first deposit was successfully done? Because receiver address was the same for both deposit.

Second scam ; they marked my won ticket as lost. As you see on the SS , Italy u19 vs bosnia u19 game is lost but in fact game ended with total 10 corners which is over 7.5. I opened several cases but they ignoring me. One of their live chat agents told me ticket is lost because italy game ended with 6 corner plus he provided me a link of italy game but the link of italy game was played in 2024 🙂 while we are in 2025. He provided me a wrong game that was last year. So once I told his face that his link belongs to a game of 2024 , he closed the chat in my face while escalating the situation to their other team. Lies lies lies just ignoring me with excuses.

They stole my $45 something deposit and a won ticket around $70.

You can google the results of Italy u19 game to see how many corners were taken.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sevtor61,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with JB Casino.

Regarding your missing deposit, to gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you been advised by casino support what is the minimum crypto deposit, please?
• Have you been asked to pass the KYC verification, please?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Regarding your second issue concerning sports betting, please be advised that Casino Guru's resolution Centre primarily addresses complaints related to online casinos. While I understand this is a difficult situation, we lack the resources to adequately address issues pertaining to sports betting. Therefore, we are unable to provide assistance with this particular matter.

I hope we will be able to help you to resolve this deposit issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Sevtor61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru