Legiano Casino - La richiesta di chiusura dell'account del giocatore è stata posticipata.

Hi, I've been asking for a week, the casino is closing the account, they don't close it and are just playing around, and no reply MESSAGES, no more black tommone. The casino should be banned when it doesn't value safe gaming. I sent a thousand messages to close the account

Hei olen pyytänny viikon ajan , casinol sulkee pelitili ne ei sulje ja kikkailee vaa, eikä vast VIESTEIHI , enää must tommone. Casino pitää bännätä kun ei arvosta turvasllist pelaamista ole. Lähetänny tuhat viestii että sulkis tilin

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Roni9888,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward all the account closure requests that you sent to the casino to [email protected].

Thank you very much in advance.

Best regards,

Jean