Lemon Casino - I depositi del giocatore non si riflettono nel suo conto del casinò.

Hello, I need urgent help. I made several deposits in the last three days. About a hundred euros in total. The deposits kept failing, according to the site. But they were debited from my account! I've contacted support multiple times. Both via live chat and email. I haven't received a single response so far. What can I do?

Thank you Nathalie

Hallo, ich benötige dringend Hilfe. Ich habe in den letzten drei Tagen mehrere Einzahlungen getätigt. Insgesamt etwa hundert Euro. Die Einzahlungen sind laut der Seite immer wieder fehlgeschlagen. Von meinem Konto wurden diese aber abgebucht! Ich habe den Support schon mehrfach kontaktiert. Sowohl über live chat als auch über email. Ich habe bisher keine einzige Rückmeldung erhalten. Was kann ich tun?

lg Nathalie

Dear Eilahtan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue? Were these your first deposits in the casino? Please could you forward the payment receipt and any relevant communication to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello Tomas,

thank you for the fast feedback. The casino has reported that it is ready and has credited the missing money. So the problem is solved.

Best regards

Nathalie ****

Hallo Tomas,

vielen Dank für die schnelle Rückmeldung. Das Casino hat sich bereit gemeldet und das fehlende Geld gutgeschrieben. Das Problem hat sich also erledigt.

Liebe Grüße

Nathalie ****

I have the same problem now 2 days later! Incredibly annoying. Again no one reports from the

support. The money will dem

Account not credited and I can't play! And even though I'm working on one

tournament and was one of the first places. Outrageous!!! If this payment method is not good, it should kindly not be offered!

Ich habe nun 2 Tage später das gleiche Problem! Unglaublich nervig. Schon wieder meldet sich keiner vom

Support. Das Geld wird dem

Konto nicht gutgeschrieben und ich kann nicht spielen! Und das obwohl ich gerade an einem

Turnier teilgenommen habe und auf einem der ersten Plätze war. Unverschämt!!! Wenn diese Zahlungsmethode nichts taugt soll sie gefälligst nicht angeboten werden!

Thanks for the update. I am sorry to hear about the reoccurring problem. Did you receive any feedback from your payment provider or from the casino about your missing deposit? Could you please specify the payment method used and the total amount of the missing balance?

Are there alternative payment methods available to you?

Dear Eilahtan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.