Lizaro Casino - Il prelievo del giocatore ha subito un ritardo.

My withdrawals are blocked by the operator after winning 18,000 euros.

I won €18,000 in the live casino (roulette) with real money, no bonuses. I've submitted all the required documentation (KYC), and my account manager, Rodrigo Serrano, keeps giving me the runaround. The finance department has blocked my withdrawals (restricted by the operator) and they haven't given me a technical reason. They keep saying they'll send me an email with the authorization soon, but it never arrives.

Tengo los retiros bloqueados por el operador tras ganar 18000 euros.

Gane 18000 euros en el casino en vivo (ruleta) con saldo real, sin bonos. He enviado toda la documentación (KYC) y mi gestor de cuenta, Rodrigo Serrano, me da largas constantemente. El departamento de finanzas tiene bloqueado mis retiros ( restringido por el operador) y no me dan una razón técnica. Me dicen que en breve me enviarán un correo con la autorización pero no llega.

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Dear Gatillo0476,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I just tried to log into my Lizaro casino profile and my account has been blocked, leaving my €18,000 balance unavailable for withdrawal because I filed a complaint through you.

Acabo de intentar entrar en mi perfil de Lizaro casino y me han bloqueado la cuenta, con mis 18000 euros de mi saldo sin poder retirar por poner la denuncia a través de vosotros

I just received a call from someone named Leo who claims to be my new account manager for the month, offering me promotions and bonuses to become a VIP customer. I told him my withdrawals are blocked and that I won't play at his casino again until I withdraw my money. He said he would try to unblock my withdrawals, but that's where it stands; they're still blocked.

Me acaba de llamar un tal Leo que dice que es mi nuevo gestor de este mes regalándome promociones y bonos para hacerme cliente vip y le he dicho que mis retiros están bloqueados y hasta que no retire mi dinero no vuelvo a jugar más en su casino. El me ha dicho que va a intentar desbloquear mis retiros y ahí se ha quedado, porque siguen bloqueados

Dear Gatillo0476,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, as I mentioned, yesterday a guy named Leo called me and said he was my new agent this month. He offered me promotions and bonuses with the idea of ​​making me a VIP. I told him all I wanted was for my withdrawals to be unblocked so I could make them normally. He said he'd look into it, but nothing's happened yet; I'm still blocked and can't make any withdrawals.

I await your confirmation of the case, best regards

Hola, pues como te he comentado, ayer me llamó un tal Leo y me dijo que era mi nuevo agente este mes y me ofreció promociones y bonos con la idea de hacerme VIP. Yo le dije que lo único que quería era que me desbloquearan mis retiros para poder efectuarlos con normalidad. El me dijo que me lo iba a mirar y aún nada de nada, sigo bloqueado y sin poder hacer ningún retiro.

Espero vuestra confirmación del caso, un saludo

Hello, Lizaro casino is bombarding me with bonuses but they won't remove the block on my withdrawals. Of course, I'm not accepting or responding to any of the bonuses they're offering.

Hola, Lizaro casino me está bombardeado con bonos pero no me quitan el bloqueo de mis retiros. Yo por supuesto no acepto ni contesto a ninguno de los bonos que me ofrecen.

Dear Gatillo0476, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla