LolaJack Casino - L'account del giocatore è stato chiuso.

Hi, I requested a withdrawal from this casino on July 23rd, and on August 4th, my account was closed for no reason, and the withdrawal was reversed. I would like to ask the casino to refund my remaining balance in full.

Salve, ho richiesto un prelievo su questo casino il 23 Luglio e il 4 Agosto mi è stato chiuso il conto senza motivo e mi è stato annullato il prelievo. Vorrei chiedere al casino di restituire il mio saldo residuo per intero.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

1. Have you made any successful withdrawals from this casino before?
2. Have you passed the full KYC verification, or at least submitted any identity documents to this casino for the KYC process?
3. What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
4. Did you accumulate your winnings with or without a bonus?
5. Have you contacted customer support to ask about the reason why your account was closed and your withdrawal reversed? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika