Lucky Draw Casino - Il giocatore non può ritirarsi.

I could register with the attitude of my home country "Sweden" and take part in the bonus, but when I have to withdraw the money, I have to verify myself by depositing money. But I am not allowed to deposit money due to "new rules". Instead of preventing the registration of customers from the region directly, they take up players' time and then do not pay out when you succeed in winning.

Jag kunde regeristrera mig ed inställning av mitt hemland"Sverige" och ta del av bonus men nör jag ska ta ut pengarna så ska jag verifiera mig genom att sätta in pengar. Men jag får inte lov att sätta in pengar pga "nya regler". Istället för att förhindra regeristrering av kunder från regionen direkt så tar dem upp spelares tid för att sedan inte betala ut när man lyckas vinna.

Hello Dunnee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Draw Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified in this casino? Did you ever deposit? Did you use any bonus to accumulate your current balance? What "new regulations" does the casino mean, did they explain?

Looking forward to your answer.

Regards,

Nick

Dear Dunnee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.