LuckyBear Casino - L'account del giocatore è stato chiuso senza alcuna spiegazione.

Hello. LuckyBear Casino blocked my gaming account. No explanation or anything else was given. Initially, my entire gaming balance was debited, even my bonus account was wiped clean. Then my account was completely blocked. I was asked to provide proof that I was the account owner. They asked me to provide a screen recording of me logging into my account, a screen recording of my payment system, or a screen recording of my wallet with payouts when I deposited funds into the casino. They also asked me to provide the time and date of my last payments to my gaming account. I provided all of this, but I received no response from them, only a silent denial and a response like, "There has been abnormal activity on your gaming account." I honestly don't understand what they meant by that statement.

I am contacting Casino Guru to request assistance in resolving this complaint and restoring my account balance.

Thank you.

P.S. I can't upload all the screenshots, the maximum has been exceeded.

Здравствуйте. Казино LuckyBear заблокировали мой игровой аккаунт. Без объяснения причин и всего остального. В самом начале у меня с аккаунта были списан весь игровой баланс до нуля, даже бонусный счет был обнулён. После мой аккаунт был полностью заблокирован. Меня запросили скинуть им доказательства, что это именно я владелец аккаунта, они меня просили предоставить запись экрана как я захожу на аккаунт, запись экрана моей платежной системы или моего кошелька с выплатами, когда я пополнял казино. Также меня просили предоставить время и дату последних платежей на игровой аккаунт. Я им все это предоставил, но я никакого ответа от них не увидел, лишь только игнор и такой ответ «на вашем игровом аккаунте происходили аномальные действия» Я если честно не понимаю, что они имели ввиду, какой смысл, они заключили под этой фразой.

Я обращаюсь к Casino Guru с просьбой помочь в разрешении этой жалобы и восстановлении баланса моего счета.

Спасибо.

P.S. не могу загрузить все скриншоты, превышен максимум.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Could you also please send me a link or a screenshot of the bonus you activated and played with?
• Which payment methods did you use to deposit funds into your casino account and how many deposits did you make?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika