Mino Casino - Il giocatore riscontra un problema di prelievo ritardato.

I withdrew 500 on July 10th. They keep telling me the money isn't arriving because of my payment provider (paysafecard). I contacted paysafecard support and they said there's no money in my favor. Minocasino always responds with pre-set emails, always saying that my payment provider has to accept it and they can't do anything about it.

Ho prelevato 500 il 10 luglio, mi dicono sempre che i soldi non arrivano a causa del mio fornitore di pagamento (paysafecard). Ho contattato il supporto di paysafecard e mi ha detto che non ci sono importi a mio favore. Minocasino risponde sempre con e-mail pre impostate dicendo sempre che è il mio fornitore di pagamento che deve accettare e loro non possono farci nulla

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Have the winnings you requested to withdraw on 10 July been returned to your gaming account, or is the withdrawal request still showing as pending?
• Have you tried withdrawing your winnings using a different payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear alissia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

-I have never successfully withdrawn from this casino

-yes I sent some verification documents

-they were credited back to my account, now I've been waiting for my money since July 27th because I tried to withdraw again

-I can't make a different payment because I have to have deposited a minimum amount with another method

-Non ho mai prelevato con successo da questo casinò

-si ho inviato dei documenti di verifica

-sono state riaccreditate sul mio conto, ora è dal 27 luglio che sto aspettando i miei soldi perché ho provato a prelevare di nuovo

-pagamento diverso non posso perché devo aver depositato un minimo con un altro metodo

Thank you for your reply.

Which identity documents did you submit to the casino for account verification? Have they been reviewed and approved by the relevant department?

What is the current status of your withdrawal request?

Please forward me the communication between you and the casino regarding the issues with your withdrawal, as well as the communication between you and your payment provider, at [email protected].

I appreciate your patience and cooperation.

Dear alissia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru