Mino Casino - Il giocatore riscontra un problema di prelievo ritardato.

I withdrew 500 on July 10th. They keep telling me the money isn't arriving because of my payment provider (paysafecard). I contacted paysafecard support and they said there's no money in my favor. Minocasino always responds with pre-set emails, always saying that my payment provider has to accept it and they can't do anything about it.

Ho prelevato 500 il 10 luglio, mi dicono sempre che i soldi non arrivano a causa del mio fornitore di pagamento (paysafecard). Ho contattato il supporto di paysafecard e mi ha detto che non ci sono importi a mio favore. Minocasino risponde sempre con e-mail pre impostate dicendo sempre che è il mio fornitore di pagamento che deve accettare e loro non possono farci nulla

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Have the winnings you requested to withdraw on 10 July been returned to your gaming account, or is the withdrawal request still showing as pending?
• Have you tried withdrawing your winnings using a different payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika