MolCasino - L'account del giocatore è stato chiuso e i fondi sono stati trattenuti.

I am filing a formal complaint against Mol.casino (operated by MOL GROUP B.V., allegedly licensed in Curacao) regarding fraudulent withholding of funds totaling 7,000 MVR (approximately $450 USD).

First i requested to withdraw 9,000MVR and it took more than 3 hours. And it got canceled and then again i hit to withdraw 7,000MVR. And everything got canceled. And then when i came back to the site i no longer was able to login and they even deleted my account and when i try to reach support and as soon as they know its me they close the chat everysingle time. They have not mentioned anything, they didnt explain anything about why and how this happened.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Maahilxio,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Maahilxio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I played slots , there is no option to verify the account and yes i had an active 100% deposit bonus

Thank you for your reply. Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?

Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).

Thank you in advance for your response.

Best regards

Attila

Dear Maahilxio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru