Mwin8 Casino - L'account del giocatore è stato chiuso e le vincite confiscate.

I deposited 1000 to get free 388. and the turnover was only 6. I decided to try my luck and try to play. But after reaching turnover i have faced problem with the withdrawal. I have remaining 1500+ inside the account. And they used a reason saying their risk department will randomly select few people to verify their withdrawal. and asked me for my bank account, Identification card and Bank Statement.

After few days, they said the department has not yet updated the relevant information, its been 5 months now. And last i checked i cant login to the website anymore. But they said, they have seized my winnings, and i requested for my initial deposit back and they said they still checking until this day.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Karla M.

Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

Had you completed verification before you lost access to the account?

Were your winnings accumulated while a bonus was active, or without an active bonus?

1. I was playing live casino, baccarat the provider was asia gaming. And the turnover at that time was 8k+
2. Yes, i did what the whatsapp agent wanted and did everything on my end.
3. Yes, all my winnings were accumulated during active promotion which is 1000 get 388

Dear Han13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru