N1 Bet Casino - Il prelievo del giocatore è ritardato a causa della detrazione del bonus.

I was playing with a bonus, but the wagering requirement of €900 was fraudulent. I had €260 in my account, which was reduced to €160 after the wagering requirements were met, and then displayed as real money. I continued playing, and when I wanted to withdraw my balance of €270, €100 was deducted from my account due to the bonus. However, the bonus had already been wagered the day before.

Ich hatte mit Bonus gespielt die Umsetzung Betrug 900 Euro Ich hatte 260 Euro auf das Konto, durch Umsetzung wurde dieser auf 160 Euro zurück gestuft, und als echtgeld angezeigt. Ich spielte weiter als ich auf 270 euro wollte Auszahlen da wurde mein Guthaben wieder um 100 euro abgezogen wegen bonus. Aber dieser war tag vorher umgesetzt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with N1 Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the bonus winnings have been capped twice?
• Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes, I had wagered the bonus and had a balance of €270. This was reduced by the casino to €160 real money. The next day, I continued playing with the real money and was back up to €270. I then made a withdrawal of €200, but €100 was deducted due to the bonus. However, I still had real money, as the bonus had already been deducted the day before.

Ja ich hatte dem bonus umgesetzt dabei hatte ich ein kontostand 270 euro. Dieser wurde vom casino runtergesetzt auf 160 Euro echtgeld. Am nächsten Tag habe ich mit den echtgeld weiter gespielt, und war bei 270 Euro wieder. Habe den eine Auszahlung von 200 euro gemacht, dort wurden 100 Euro abgezogen wegen Bonus. Ich hatte aber echtgeld, da der Bonus schon ein tag vorher abgezogen wurde

Yes, the 200 euros were accepted as a down payment.

Ja die 200 Euro wurden als Anzahlung akzeptiert

Sorry, payment

Sorry Auszahlung

Hello fireball.1611,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok

Thank you for your response. Could you please send me a link or a screenshot of the bonus you activated and played with?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

If possible, please attach a screenshot of the bonus cap as well.

Thank you for your patience and cooperation.

Dear fireball.1611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru