Need 4 Spins Casino - Il prelievo del giocatore è stato posticipato ed è soggetto a nuovi requisiti di deposito.

Hello, I made a deposit and fulfilled all bonus requirements. Three days after requesting a withdrawal, I inquired about the status with live support. I was told it would take 7-21 days to process. Today, on the 21st day, I inquired again. Now here's the kicker: I'm supposed to make a deposit of at least €100 and wager it once before my withdrawal will be processed. When I asked which section of the terms and conditions states this, I was told it's a decision made by the finance department. Is this procedure legal?

Thank you in advance for your efforts.

Hallo, ich habe eine Einzahlung getätigt und alle bonus Anforderungen erfüllt. 3 Tage nach der Auszahlungsanforderung fragte ich im Live Support nach dem Status der Auszahlung. Hier wurde mir gesagt das die Bearbeitung 7-21 Tage braucht. Heute am 21. Tag fragte ich erneut nach dem Status. Jetzt kommt's , ich soll eine Einzahlung von mindestens 100€ tätigen und diese einmal umsetzen das meine Auszahlung bearbeitet wird. Auf die Frage unter welchem Punkt in den AGBs dies steht , wurde mir gesagt es sei eine Entscheidung der Finanzabteilung. Ist so ein Vorgehen rechtens?

Ich danke im voraus für Ihre Bemühungen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue.

• To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
• Additionally, could you please attach a link to the casino in question?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

https://need4spins22.com/home

Thank you very much for your response. Could you please send me a link or a screenshot of the bonus you activated and played with? Have you deposited any real money funds in order to activate this promotion?

I look forward to your reply.

I deposited €30 once.

Ich habe einmal 30€ eingezahlt.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Kutscher85,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Need 4 Spins Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a Need 4 Spins Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Need 4 Spins Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor