North Spin Casino - L'account del giocatore è stato chiuso e i prelievi sono stati sospesi.

I created an account at this casino, and it’s turning out to be the worst experience of my life!

I deposited €650 and played. I won €2,000.

Whenever I try to withdraw the money, they keep canceling my withdrawal without any explanation!

I’ve been waiting for 15 days, with cancellations for no reason and no explanations.

They send generic responses and don’t care.

I’m attaching some screenshots of the conversations and the pending withdrawal!

They closed my account for no reason!

DO NOT play at this casino—it’s a scam, and you’ll never see your money again!

Fiz uma conta neste casino e está a ser a pior experiência da minha vida!

depositei 650€ e joguei. Ganhei 2000€.

ao tentar levantar o dinheiro, cancelam-me sempre o levantamento sem qualquer justificação!

estou há 15 dias à espera, com cancelamentos sem razão e sem explicações.

enviam respostas tipo e não querem saber.

anexo alguns prints das conversas e do levantamento pendente!

fecharam-me a conta sem motivo!

NAO joguem neste casino, é uma fraude e nunca mais verão o vosso dinheiro!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

I played Aviator and Andar Bahar.

I didn't use any bonuses.

My account was fully verified right from the start, and the casino confirmed this, as shown in the screenshot I sent!

I’ve already exchanged hundreds of emails with them, and the response is always the same: that I have to wait.

But it’s been 15 days now, and lately they’ve stopped responding.

Olá,

Joguei Aviator e Andar Bahar.

nao utilizei bónus.

a minha conta foi totalmente verificada logo no início e o casino confirmou isso conforme print que enviei!

já troquei centenas de e-mails com eles a resposta é sempre a mesma, que tenho de aguardar.

mas já passaram 15 dias e ultimamente deixaram de responder.

Thank you for your response.

I would greatly appreciate it if you could confirm whether you have received any communication from the casino via email regarding the reason for your account being blocked. If you have received such communication, could you kindly forward it to me? You can send it to my email at [email protected].

I look forward to your reply.

Hello, they didn't say why they closed the account. They did it after I won the prize and insisted on the withdrawal several times.

Now they keep saying I have to wait for the withdrawal.

It’s been more than 20 days.

They’re unlawfully withholding the money.

I’m going to forward the emails.

Olá, não disseram porque motivo fecharam a conta. Fizeram-no depois de ganhar o prémio e insistir no levantamento por diversas vezes.

Agora continuam a dizer que tenho de esperar pelo levantamento.

Já passaram mais de 20 dias.

Estão a reter o dinheiro ilicitamente.

Vou reencaminhar os emails.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

The casino keeps sending the same message over and over and still won't give me my money.

O casino continua a enviar sempre a mesma mensagem e a não me dar o meu dinheiro.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Okay, thanks! I haven't received my money yet.

Ok obrigado! Ainda não recebi o meu dinheiro

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite North Spin Casino representative to join this conversation.

Dear North Spin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why give this casino—which we already know is a scam—any more time?

Para que dar mais tempo a este casino que já percebemos ser uma burla?

Dear player,

I understand your frustration. I have contacted the casino directly regarding your case and am currently waiting for their response.

I’ll update you here as soon as I hear back from them.

Thank you for your patience.

My question is: if a casino doesn't respond within 7 days, do they get another 7 days to respond, and nothing happens?

Do casinos disrespect customers and Casino Guru, and nothing happens?

This casino is a scam!

A minha dúvida é: se um Casino não responde em 7 dias, dão-lhe mais 7 para responder e nada acontece?

os casinos desrespeitam o cliente e o casino guru e nada acontece?

este casino é uma burla!

No, they won’t get another 7 days after this.

The casino has 14 days in total to respond. If they don’t reply within that timeframe, we’ll close the complaint as unresolved, which will negatively affect their rating.

I understand your frustration, and I’m also waiting for their response.

Has the time run out, and do you still recommend this casino?

Do they engage in fraud?

This casino deserves a zero rating!

They don’t even respond to you! What about my money?

I played at this casino on Casino Guru’s recommendation—are you guys going to give me my money?

Já acabou o tempo e o casino continua recomendado por vocês?

promovem fraudes?

este casino tem de levar pontuação zero!

nem sequer vos responde! O meu dinheiro?

Joguei neste casino por recomendação do casino guru, vão ser vocês a dar me o meu dinheiro?

Dear player,

We have tried to contact the casino repeatedly, but unfortunately, we have not received any response from their side. I’m afraid there is not much more we can achieve without the casino’s cooperation.

For this reason, I will now mark the complaint as unresolved in our system. This will negatively affect the casino’s Safety Index on our website. I understand this is not the outcome you were hoping for, especially as you are still waiting for your money, and I’m sorry we could not get the casino to cooperate.

If the casino decides to respond at a later stage, we can reopen the complaint and continue working on it. You will be notified by email if this happens.

As a next step, I recommend contacting the Tobique Gaming Commission directly and submitting your complaint to them. You can usually find the relevant authority/complaint link through the casino’s website or its licensing information.

If you receive any response from the casino or the authority, please feel free to send it to me at [email protected], and I’ll be happy to take a look.

I’m sorry we couldn’t do more in this case, and I genuinely hope you are able to recover your funds.

Best regards,

Barbora

We’ve reopened this complaint at the request of North Spin Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

And I still haven't received my €2,000!

Even though this casino knows I'm addicted, they contacted me again today to get me to gamble!

Keep giving it chances!!!

E eu continuo sem receber os meus 2000€!

este casino hoje apesar de saber que sou viciado voltou a contactar-me para jogar!

continuem a dar lhe oportunidades!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

That's right! Carry the casino on your back!

The deadline has already been extended about 10 times!

My €2,000 never arrived!

Everyone, take a look at this example—a great example of how Casino Guru benefits a casino!

Such impartiality 😂

Isso! Levem o casino ao colo!

o prazo já foi estendido umas 10 vezes!

os meus 2000€ nunca chegaram!

a todos, vejam um exemplo, um bom exemplo de beneficiação de um Casino pelo casino guru!

grande imparcialidade 😂

Dear player,

I understand that you’re frustrated, especially after waiting so long for your €2,000.

Just to clarify, we didn’t reopen the complaint ourselves. The casino asked us to reopen it, so we agreed to give them another opportunity to respond and hopefully resolve the issue.

They have 14 days in total to respond. If they don’t, we’ll close the complaint as unresolved again, which will negatively affect their rating.

I know this is frustrating, but unfortunately, we’re not the ones holding or paying out your money.

One more coin, one more spin!

Take the casino with you 😁

Mais uma moeda, mais uma voltinha!

levem o casino ao colo 😁

Dear CasinoGuru,

We sincerely apologize for the delay in our response.

We would like to inform you that the player's withdrawal has been successfully processed on our end.

We can provide proof of the successful withdrawal via email upon request.

Additionally, to verify the player's claim that the withdrawal was not received, we requested a bank statement from the player. However, the player has not provided the required documentation.

Best Regards,

NorthSpin Team

That's a lie!!!!

They didn't pay me anything, and I sent them the statement.

Print it here (please hide the email address because it has my photo):

É mentira!!!!

não me pagaram nada e eu enviei o extracto.

print aqui (ocultem o email pois tem a minha foto):

7.2 for security at a casino that takes 4 months to respond to Casino Guru? 😂

7.2 de segurança num casino que demora 4 meses a responder ao casino guru? 😂

Dear North Spin Casino,

The player says they have already sent the bank statement, and the screenshot shows your team acknowledging receipt of it. Could you please check this again and clarify why you stated that the document was missing?

Also, please send proof of the €2,000 withdrawal, including the transaction reference and payment status, so we can better understand what happened.

We've all realized by now that this casino isn't acting in good faith!

I’ll give them a chance: if they’re willing to pay €1,000 today—which is half of what they owe me—I’ll accept it and close the complaint.

It must be paid today, or I won’t accept any further settlement.

This will prove that you’re acting in good faith and that you’re a trustworthy casino.

If you don’t, I’ll proceed with the complaint here and on other forums.

Já todos percebemos que este casino não está de boa fé!

dou uma oportunidade, caso queiram pagar 1000€ ainda durante o dia de hoje, é metade do valor que me devem, eu aceito e fecho a reclamação.

têm de ser pagos durante o dia de hoje ou não aceitarei mais acordo nenhum.

isto servirá para provar que estão de boa fé e que são um Casino confiável.

caso não o façam, avance a reclamação aqui e noutros fóruns.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They're always giving the casino another 7 days!

Why don't they just give it 70 years right away? 😂

I've never seen such bias!

Estão sempre a dar mais 7 dias ao casino!

Porque não lhe dão logo 70 anos? 😂

nunca vi tamanha parcialidade!

Dear Dezanove19,

The casino has not provided the payment proof I requested, so I cannot verify its claim that your €2,000 withdrawal was completed. Unfortunately, I cannot take the mediation further without this evidence.

I will mark your complaint as unresolved. This will negatively affect the casino’s Safety Index on our website. I understand your frustration after such a long wait. If the casino provides relevant evidence or a concrete solution, I will reassess whether there is a reasonable basis to reopen the complaint.

If you have not already done so, you can follow the Tobique Gaming Commission’s complaint instructions, which direct players to the complaints link within the casino’s Tobique licence shield. Check that the shield opens an official validate.thetgc.ca page. If you need help with this, please email me at [email protected].

I’m sorry I could not be of more help.

Best regards,

Barbora