Noxino Casino - Le vincite del giocatore vengono trattenute.

My problem is that the casino has decided to withhold my winnings, which were fully wagered, from the welcome bonus. I first played €5 on Wild Card Gang, then €3.60 on Heart of Tiki, and finally €3.50 on Wild Wild West. All necessary screenshots are attached.

Mein Problem liegt darin, dass das Casino sich entschieden hat meine Gewinnen, welche vollständig gewagert wurden, aus dem Wilkommensbonus einzubehalten. Ich habe zu erst 5 Euro Wild Card Gang, dann 3.6 Euro Heart of Tiki und zum Schluss 3.5 Euro Wild Wild West gespielt. Anbei sind alle nötigen Screenshots.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you lost access to your account directly after completing the bonus wagering?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila