OKBet Casino - Il prelievo del giocatore è ritardato a causa di problemi relativi alla verifica dell'identità (KYC).

It wont let me cashout and like it keeps on spamming KYC verification though I had verified a year ago

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents were you asked to submit again after one year?

Please note that requesting additional verification documents after a longer period of time is a standard requirement at online casinos, as they may need to confirm that the account information is still up to date.

• Have you submitted the requested verification documents again? If so, when exactly did you provide them to the casino?
• What types of games did you play to accumulate your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Siegrain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.