Paf Casino SE - Il prelievo del giocatore è ritardato a causa della verifica del reddito.

I've been waiting almost two weeks for them to verify my income. They claim it can take up to 6 months.,

Väntat snart två veckor på att dom ska verifera min inkomst. Dom hävdar det kan ta upp till 6månader.,

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Dear Sbro8787,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your income seems to be the only issue?
• Have you provided any other documents to verify your identity and have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

The only thing is source of income and I have submitted both so they have permission and check my bank account and also manually. They wrote yesterday that this may take 6 months for them to check through. I log in via BankID so everything else is verified and clear.

Det enda är inkomstkälla och jag har skickat in både så dom har medgivande och kolla mitt bankkonto och även manuellt . Dom skrev igår att detta kan ta 6 månader för dom att kolla igenom. Jag loggar in via BankID så allt annat är veriferat och klart.

I also want to point out that this also applies to their other casinos x3000 and speedycasino. I have withdrawals on all of those sites. They are part of the same group or whatever they say so I hope that if I get verified on one that they will cover all of them because I have done the same thing on all of those sites and sent everything they asked for.

Jag vill även poängtera att detta gäller även deras andra casinon x3000 samt speedycasino . Har uttag på alla dom sidorna. Dom ingår i samma koncern eller vad man säger så jag hoppas ju att om jag verifieras på en att de ska täcka alla för jag har gjort samma sak på alla dom sidorna och skickat allt som dom bett om