Pin-Up Casino - I prelievi dei giocatori sono ritardati.

My Pin-Up account is active and unblocked, but withdrawals and transfers are prohibited. The casino cites clause 7.3 and "individual review," but no evidence of fraud has been provided, and there is no alternative but to place bets.

Аккаунт в Pin-Up активен и не заблокирован, однако вывод и перенос средств запрещены. Казино ссылается на пункт 7.3 и «индивидуальное рассмотрение», при этом доказательства недобросовестных действий не предоставлены, альтернативы кроме участия в ставках нет.

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Dear tatr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there a possibility that you have created multiple accounts at Pin-Up Casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please let me know if you have utilized a VPN while participating in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

An account was created a long time ago, it was verified, but I didn't have access to it, since I didn't have any data about the previous account, the IP address was used only by me 100%, and VPN was never used either.

когда то давно аккаунт был создан,верификация на нем была,но я не имел к нему доступа,так как не имел никаких данных о прошлом аккаунте,ip адрес использовался только мной 100%,Vpn тоже не использовался никогда

I also want to note that I was ready to prove by any means that I am me, and asked to delete the old account, in response, I was only offered to delete the account with the money in the account, but not the old one

также хочу отметить,что я был готов доказать любыми способами что я это я,и просил о удалении старого аккаунта,в ответ мне предложили лишь удалить аккаунт с деньгами на аккаунте,но не старый

Attila?

Аттила?

Dear Tatr, Thank you for your response.

I would appreciate it if you could clarify the reasons behind creating a second account at Pin-Up Casino. Additionally, have you reached out to customer support prior to deciding to open a new account?

Thank you for your understanding and cooperation.