Pin-Up Casino - L'account del giocatore è stato bloccato a causa di un presunto abuso di bonus.

They blocked my account and told me it was because I abused bonuses and offers. My account is limited, and they don't give me bonuses, so I can't say I violated their terms.

me bloquearon mi cuenta y me dicen que por abusos de bonos y ofertas. Tengo mi cuenta limitada y no me dan bonos como para decir que viole sus clausulas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which bonus have you accepted and played? Would you be able to share it's escription, screenshot, or a link with me at [email protected]?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Have you previously withdrawn your winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas