Piperspin Casino - L'account del giocatore è stato chiuso inaspettatamente.

I joined piperspin last month. I bet a lot and lost alot. One day I won $1000 on Plinko. I was not using bonus money. When I went to withdraw the money, it started KYC, and allowed me to enter a different name. I am an old man and my daughter has power of attorney. The minute I entered a different name, piperspin locked me out of my account and then I got an email my account was closed and the decision was final. I wasn’t even given a chance to do the KYC in my own name! Why would they allow you to change the name for the withdraw if it wasn’t allowed? It’s very concerning. I wrote to support and asked to do KYC in my own name (the one I used to open the account). And they have ignored me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Piperspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain why you would enter someone else's name during verification? Where did you enter our daughter's name? Could you please explain what you mean?
• Have you used payment methods strictly in your name when depositing and when requesting a payout?
• Could you please share with me your communication with the casino regarding the issue and evidence that your profile was filled out with your personal information? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RobBoy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas