Platincasino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

Hello,

I have been waiting for 7 days now for my payment of 800.00 euros to be processed.

Daily inquiries in the live chat always yield the same standardized answers: there are technical problems, payouts are manually checked and processed upon receipt, and one should be patient.

Previously, my withdrawals were in my account within 1 hour, now nothing happens at all.

The VIP manager has been unreachable for almost 2 weeks, the WhatsApp accounts no longer exist, and there have been no replies to emails for 2 weeks.

I am at a loss and hope for your help to get my money back.

For me, 800.00 euros is a lot of money that I don't want to do without.

I am very grateful for any help and support. 🙏

Greetings

Hallo,

seit nunmehr 7 Tagen warte ich auf die Bearbeitung meiner Auszahlung in Höhe von 800,00 Euro.

Tägliche Nachfragen im Live-Chat ergeben immer dieselben standardisierten Antworten, es gäbe technische Probleme und die Auszahlungen werden manuell geprüft und nach Eingang bearbeitet,man möge Geduld haben.

Bisher habe ich melne Auszahlungen innerhalb 1 h auf dem Konto gehabt, jetzt passiert gar nichts mehr.

Der VIP-Manager ist seit fast 2 Wochen nicht mehr erreichbar, die WhatsApp-Konten existieren nicht mehr und per Mail seit 2 Wochen keine Antworten.

Ich bin ratlos und hoffe auf eure Hllfe, mein Geld zu bekommen.

Für mich sind 800,00 Euro eine Menge Geld, auf das ich nicht verzichten möchte.

Für jede Hilfe ind Unterstützung bin ich sehr dankbar. 🙏

Grüße

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Dear Vivakima,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vivakima,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean