PokerStars Casino - L'account del giocatore è stato chiuso e si richiede un rimborso.

Good evening.

I created a second account on pokerstars.gr, as I didn't remember that there was already a so-called limited account with the same company.

Initially, they allowed me to register and in a second phase, they allowed me to make a deposit for the amount of €145.

Immediately after the deposit and after I logged out without gambling a single euro, in an attempt to re-enter my account, they banned me from entering, on the grounds that I already have a limited account.

I have repeatedly asked them to refund me the amount of €145, since they do not give me access to my account and I have not received any response.

I beg for your intervention so that I can get my money back.

Thank you very much

Καλησπέρα σας

Δημιούργησα δεύτερο λογαριασμό στο pokerstars.gr, καθώς δεν θυμόμουν ότι είχε ήδη λεναν περιορισμενο λογαριασμο στην ίδια εταιρεία.

Αρχικά μου επέτρεψαν να κάνω εγγραφή και σε δεύτερη φάση μου επέτρεψαν να κάνω και κατάθεση για το ποσό των 145€.

Αμέσως μετά την κατάθεση και αφού έκανα logout χωρίς να τζογάρω ούτε ένα ευρώ, σε προσπάθεια να ξαναμπώ στον λογαριασμό μου, μου απαγόρευσαν την είσοδο, με αιτιολογία ότι έχω ήδη έναν περιορισμένο λογαριασμό.

Τους έχω ζητήσει επανηλειμμενως να μου επιστρέφουν το ποσό των 145€, από την στιγμή που δεν μου δίνουν πρόσβαση στον λογαριασμό μου και δεν έχω λάβει καμία απάντηση.

Παρακαλώ για την επέμβαση σας, ώστε να πάρω τα χρήματα μου πίσω.

Σας ευχαριστώ πολυ

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Dear Zen_76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you have passed the KYC verification on either one of your accounts?

Could you please confirm how long ago did you create your first account?

Have you utilized any bonuses on either of your accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila