Reybets Casino - Il prelievo del giocatore è ritardato a causa di problemi di verifica dell'account.

I received a $5 free bonus on Reybets Casino and successfully grew it to $50 by playing. However, when I tried to verify my account and withdraw my winnings, my KYC verification was repeatedly rejected despite submitting valid documents 10-15 times. Their support team takes over 24 hours to reply and does not resolve the issue. I request Casino Guru's help to get my account verified and my funds released.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Dear mdboratullah,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hello Kristina, thank you for your message. I have already submitted my National ID card (front and back) and a selfie holding a handwritten note with the site's name and today's date multiple times (around 10 to 15 times, most recently yesterday). However, the casino's system keeps rejecting them instantly without giving any specific reason or feedback on which document has an issue. Support has also not provided any explanation.

Dear Casino Guru Team,

The player’s KYC submissions were initially rejected because our automated verification system could not confirm that the person in the identification document and the submitted selfie was the same individual.

Following a manual review, the player’s identity has been successfully verified and the KYC process has been approved. The player may now proceed with the withdrawal.

From our side, the matter has been resolved.

Reybets

​"Hello Casino Guru team,

​I want to sincerely thank the Casino Guru team for your incredible support and intervention in my KYC verification issue with Reybets. Because of your assistance, my account has been fully verified and I have successfully withdrawn my funds to my Binance account, and finally converted them to local currency.

​Special thanks to the complaint resolution team for your time, effort, and professionalism. I am closing this complaint as successfully resolved. You guys are doing a wonderful job, and I truly appreciate your platform!

​Thank you once again!"

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mdboratullah,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina