Reybets Casino - L'account del giocatore è stato chiuso.

Today I registered on reybets, and after receiving the offer of $5 free, I made a profit of just over $80. When I tried to attach my ID to withdraw my winnings, my account was suspended.

El día de hoy me registre en reybets, luego de recibir la oferta de 5 usd gratis obtuve una ganancia de poco más de 80 usd, al momento de adjuntar mi cédula de identidad para retirar mis ganancias mi cuenta fue suspendida

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear StephaneLopez,

Thank you very much for submitting your complaint.

Please note that casinos may require players to make a deposit and/or verify the payment method before a withdrawal can be processed as part of their AML (Anti-Money Laundering) procedures. Therefore, the requirement to deposit before withdrawing is not necessarily unusual on its own.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason for blocking your account?
• Did the Casino require you to wager your balance, or any part of your balance, before a withdrawal could be processed?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Karla, I'm not complaining about the KYC, I don't care about that, and if I have to make a deposit to withdraw the winnings... I can do it.

I registered with Reybets and received $5 USD no wager. I played the Pragmatic Play slot Big Bass Halloween II and won $80 USD. I decided to withdraw my winnings, and when I went to withdraw my money, they asked for verification. I started the process without any problem, but after trying to meet the second requirement, it logged me out of my account. Thinking it was an internet error, I tried to log back in, only to find that my account was "INACTIVE." I sent an email to Reybets reporting the problem, since live support doesn't really exist. The problem isn't the KYC verification; it's that they took away my access to my account without any warning and kept my small winnings.

Karla, no estoy reclamando por el KYC, eso me da lo mismo y si tengo que hacer un depósito para retirar las ganancias... puedo hacerlo.

Me registre en Reybets y recibí 5USD no wager, jugué en slot de pragmatic play Big Bass Halloween II y llegué a 80 USD, decidí retirar mis ganancias y al momento de retirar mi dinero me pidieron verificación, sin ningún problema empecé el proceso, luego de intentar subir el segundo requisito me tiró fuera de mi cuenta, pensando que era un error de internet trate de ingresar nuevamente a mi cuenta para encontrarme con la sorpresa que mi cuenta está "INACTIVA", envié un mail a reybets reportando el problema, ya que el soporte en vivo no existe como tal, el problema no es el KYC, si no, que me quitaron acceso a mi cuenta sin ningún aviso y se quedaron con mis pocas ganancias.

Dear Casino Guru Team,

Following a detailed investigation, we identified that this player created 23 separate accounts using the same first and last name and IP Adress. The $5 No Deposit Bonus was claimed on every one of these accounts, while no deposit was made from any of them.

This is a clear and deliberate case of multiple-account bonus abuse. Our promotion terms explicitly state:

"Multiple accounts are not permitted. If multiple accounts are detected, all associated accounts may be suspended." DETAILS.

The player knowingly violated this rule by repeatedly creating new accounts solely to claim the same no-deposit bonus. Therefore, all associated accounts were suspended, and any winnings generated through this abuse were voided in accordance with the promotion terms.

It is particularly concerning that the player has filed a complaint while omitting the existence of the other 22 accounts and presenting the suspension as if it occurred simply because an ID was submitted.

We can provide evidence of all linked accounts to the AskGamblers team upon request. Considering the clear violation and intentional bonus abuse, we respectfully request that this complaint be rejected and closed.

Best regards,

Reybets

Dear StephaneLopez,

Thank you for reaching out to us. Unfortunately, we are unable to assist with your complaint due to the fact that multiple accounts were identified as being associated with you at the same casino. It’s important to note that one of the basic rules of gambling is to create only one account per person. Additionally, players should create their accounts in their own name, using their own device and payment methods.

If you would like to learn more about the responsibilities of players using online casinos, I encourage you to review our article here:

https://casino.guru/fair-gambling-codex-for-players#tips-for-fair-and-safe-casinos

As per our policies, we are closing this complaint.

However, if you dispute the casino's allegation and have any relevant evidence or documents demonstrating that you did not create or use the multiple accounts in question, please submit a request to reopen this complaint and provide the supporting evidence so we can review the case again.

I’m sorry we couldn’t be of more assistance on this occasion, and I appreciate your understanding.

Karla M.