Slot Bunny Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

They made the commitment of 24 hrs if I made a deposit without using the promo. They are not answering me with real answers just copy and paste response with no answer to my email or supports allegedly escalated multiple messages

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Greenadb79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been verified. I played exactly the way the support said I had to in order to get the 24 hr withdrawal process not using any promotions and with Bitcoin withdrawal. The 24 hr commitment made by the casino was not kept and accountability needs taken and a real response would be the first step

Dear Greenadb79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No. Nothing just the same copy and paste response that they give me for the last 2 weeks. Keep in mind that they committed to 24 hrs if I played with no promo and they don't even bother addressing the problem it's out of their scope

Ty for helping me and I hope you get results

It's now 3 weeks no answer blocked by chat but not account on slot bunny but able to communicate with chat on slotzania operating by the same people. Still no answer same response out of their scope. Pray you have answers

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Do I understand correctly that your winnings were not obtained from a bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you in advance.

I have received past withdrawal in smaller amounts.

I am kyc verified have been several months.

I used no bonus because they told me if I didn't I would get my payout in 24 hours

Thank you very much for your reply, Greenadb79.

Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.