Slotbox Casino - Le vincite del giocatore vengono confiscate a causa di regole non scritte.

Hi guys! Don't play on this website, they are legit making up stuff and lying to you. So I've lost around 2-3k on this website with my own money and 10.4 I got a free spin bonus and played with it and i completed the wager rule to be able to withdraw. I played with the money and almost lost all of the bonus money but later i got lucky and won 2k in a bonus and cashed it out.

I waited more than 24 hours nothing happened so I contacted them and asked them, he told me to wait and let the financial department solve it. Few hours later I got a notification that I got 200 euros of the 2k euros in my account and was wondering Wtf is this?. Then I got an email from and they said this:

Hi there,

We’re getting in touch as the winnings from your bonus "SC - Platinum - Level Up Reward" have a max withdrawable amount of 200 EUR equivalent.

We've adjusted your balance, and a new withdrawal of 200 EUR has been processed.

The funds are already on their way to your account.

We hope you understand the reason for the max withdrawable amount from bonuses is to give you as many bonuses as possible, so you can play for longer, offering you more chances to win.

Best regards,

Slotbox Support Team.

That's insane, it didnt say anywhere about this and they kept this information hidden from the players and is spilling this out when we win big. Its insane how this cansino is scamming us. The support "Alin" was so [Redacted] rude, i was obviously so frustrated and the only thing he said "I understand your frustration" and blocked me so i cant join the live chat again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

q) We reserve the right to limit player withdrawable winnings from a no deposit bonus to €50, unless stated otherwise in the terms. Any other bonus is limited to a max withdrawable win of €300, unless stated otherwise. If a player turns a bonus real and has a previous real money balance and begins wagering, the real money balance will be used to wager first. Winnings from bonus funds are used once your previous cash balance reaches zero or is insufficient to meet the stake.

Could you please send me a link or a screenshot of the bonus you activated and played with?

Thank you very much in advance for your reply.

Best regards,

Attila

There is no history of bonuses on this website

We can provide a screenshot of this reward:

Dear Slotbox Casino team,

Thank you for your response.

Dear harryboy23, could you please confirm whether this is the bonus in question?

Thank you in advance for your reply.

Dear harryboy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru