SlotRave Casino - Il giocatore dichiara che il pagamento è in ritardo.

I'm trying everything to verify my identity!!! I've submitted 20 documents, but nothing is enough for this casino... They have a selfie with my ID, my ID from both sides, several bank statements... All these documents officially reflect my name and address... They're insisting on a gas, water, and electricity bill, but this service is in my wife's name... This casino offers no alternative and rejects EVERY document!!! I'm assuming this is a clear scam. I'm begging for help 🙁

ich versuche alles um mich zu verifizieren!!! habe 20 dokumente eingereicht nix reicht diesem casino......sie haben ein selfie mit ausweis meinen ausweis von beiden seiten mehrere kontoauszüge......all diese dokumente spiegeln offiziell meinen namen und meine adresse.....sie bestehen auf eine gas wasser strom rechnung diese dienstleistung läuft aber über den namen meiner frau......dieses casino bietet keinerlei alternative und lehnt JEDES dokument ab!!! ich gehe von einem klaren scam aus ich bitte um hilfe 🙁

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Dear biene2111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have no chance to verify my identity; they reject everything.

ich habe keine chance mich zu verifizieren sie lehnen alles ab

Dear biene2111,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear biene2111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru