Slots Hammer Casino - Le vincite del giocatore sono state confiscate.

My winnings suddenly disappeared in the middle of the game and my balance showed 0€. When I logged out, I only had 90€ left in my balance. I don't understand how this happened when the wagering requirement was met. I deposited 30€ with a 250% bonus.

Voittoni yhtäkkiä hävisivät kesken pelin ja saldo näytti 0€. Kun kirjauduin ulos oli saldossani vain jäljellä 90€. En ymmärrä miten noin kävi kun kierrätys täyttyi. Tallensin 30€ 250%bonuksella.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus offer you activated and played with?
• Have you checked whether the bonus you played with included a maximum winnings cap? If so, what was the maximum allowed amount?
• Was your balance reduced to €90 immediately after you completed the wagering requirements of the bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika