SpinWinKing Casino - La verifica dell'account del giocatore è in ritardo.

Hello. For the second week now, I've been unable to verify my account due to a technical error that occurs immediately after uploading documents and taking a selfie. I've tried verification on different devices, in different browsers, and with different internet connections, but the error occurs every time. I also contacted the verification center. They told me their system is working correctly, but the problem is on the casino's end, and they can't create a new verification link themselves. The casino's support team informs me daily that my case is under review and specialists are looking for an alternative verification method, but during this time, I haven't received any resolution or specific deadlines. I ask the forum administration to help resolve this situation and contact the casino representatives to find out when the issue will be resolved and how I can complete account verification.

Здравствуйте. Уже вторую неделю я не могу пройти верификацию аккаунта из-за технической ошибки, которая возникает сразу после загрузки документа и прохождения селфи. Я пробовала проходить верификацию с разных устройств, в разных браузерах и с разными интернет-соединениями, однако ошибка возникает каждый раз. Я также обращалась в центр верификации. Мне сообщили, что их система работает корректно, а проблема находится на стороне казино, и самостоятельно они не могут создать новую ссылку для верификации. Служба поддержки казино ежедневно сообщает, что мой случай находится на рассмотрении и специалисты ищут альтернативный способ прохождения проверки, однако за это время никакого решения или конкретных сроков мне предоставлено не было. Прошу администрацию форума помочь в урегулировании данной ситуации и связаться с представителями казино, чтобы выяснить, когда проблема будет решена и каким образом я смогу завершить верификацию аккаунта.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinWinKing Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Would you be able to share a screenshot of the error with me?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas