Stake Casino IT - L'account del giocatore è stato sospeso senza motivo.

Good morning,

Without any reason, after a series of wins at the live casino (after I had lost last weekend), Stake sent me an email saying:

"on your account that do not comply with the Terms and Conditions

by Stake.it.

Without prejudice to the above, furthermore, in consideration of art. 10.5

"Customer Obligations and Responsibilities" of the gaming account contract you provide

expressly accepted (hereinafter, "Contract"), or "The Customer

use the gaming account by adopting fair behaviour [...] towards

of the Dealer and compliant with current legislation. [...]", you

We would like to inform you that we have temporarily suspended your

gaming account, pursuant to and for the purposes of art. 14 of the Contract, with

inhibition of deposit, withdrawal and gaming operations, in order to

carry out the checks and controls that we deem most appropriate.

We inform you that we will carry out the necessary assessments regarding the

compliance of your behavior with the rules of correctness above

specified and that we will inform you of the results of the tests

completed within the timeframes and in the manner set out in the combined

provisions of Articles 14 and 10.6.

"

I am requesting that my account be restored with the balance remaining. I find this shameful.

Buongiorno,

senza alcuna motivazione dopo una serie di vincite al casinò live (dopo che lo scorso weekend ero andata in perdita) Stake mi ha mandato una email con scritto:

"sul tuo account che non risultano conformi ai Termini e Condizioni 

di Stake.it.

Fermo restando quanto sopra, inoltre, in considerazione dell’art. 10.5 

"Obblighi e responsabilità del Cliente" del contratto di conto gioco da te 

espressamente accettato (di seguito, "Contratto"), ovvero "Il Cliente 

utilizza il conto di gioco adottando comportamenti leali [...] nei confronti 

del Concessionario nonché conformi alla normativa vigente. [...]", ti 

comunichiamo che abbiamo disposto la sospensione temporanea del tuo 

conto di gioco, ai sensi e per gli effetti dell’art. 14 del Contratto, con 

inibizione delle operazioni di versamento, prelievo e gioco, al fine di 

effettuare le verifiche ed i controlli che riterremo più opportuni.

Ti informiamo che effettueremo le necessarie valutazioni circa la 

conformità del tuo comportamento alle regole di correttezza sopra 

specificate e che provvederemo ad informarti sugli esiti ad accertamenti 

compiuti entro le tempistiche e con le modalità di cui al combinato 

disposto degli artt. 14 e 10.6.

"

Chiedo che mi venga ripristinato l'account con il saldo al suo interno, lo trovo un atto vergognoso.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which live casino games did you play to accumulate your winnings?
• Has the casino specified how long the investigation of your gameplay is expected to last?
• Have you experienced any similar issues at this casino in the past?
• Is your casino account fully verified at this moment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika