SupaBet Casino - I prelievi dei giocatori sono stati posticipati.

Hello good,

I have three pending withdrawals from this casino (three €500 each) that have been pending for over a month (since April 23rd), and they haven't paid me. I've tried contacting them many times via live chat and email, but they always reply with the same generic message asking for patience. Over and over again. I'm reaching out to you to see if you can help me with this because I'm losing hope.

I have no outstanding limitations or verifications with them and I haven't used a single bonus since I started using the Casino.

I have attached all the evidence I have.

Greetings and thank you.

Buenas,

Tengo tres retiradas de fondos pendientes en este Casino (3 de 500€) desde hace más un mes (23/04) y no hay forma de que me paguen. He intentado contactar con ellos muchas veces por live chat y e-mail pero siempre responden el mismo mensaje genérico pidiendo paciencia. Una y otra vez. Recurro a vosotros para ver si podéis ayudarme con el caso porque estoy perdiendo la esperanza.

No tengo ninguna limitación ni verificación pendiente con ellos y no he utilizado un sólo bono desde que uso el Casino.

Adjunto todas las pruebas de las que dispongo.

Un saludo y gracias.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino before?
• When was the last time the casino communicated with you regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

• Well, a mix, I played a bit of everything.
• Yes, I have already made some withdrawals previously.
• The last communication was on May 9th.

Greetings and thanks again.

Buenos días,

• Pues una mezcla, jugué a un poco de todo.
• Sí, ya realicé alguna retirada de fondos anteriormente
• La última comunicación es del 9 de mayo.

Un saludo y gracias de nuevo.

Dear Jabixo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SupaBet Casino representative to join this conversation.

Dear SupaBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

We are reviewing this case and will reply once done.

Kind Regards,

SupaBet Team